The questions we're most frequently asked


Game Questions

What type of games can I find to Pivotal Gamers?

Pivotal Gamers is an independent online community focused on creating the ultimate online gamer resource center; featuring the best free-to-play Massively Multiplayer Online games and mobile games.

Our site is your best source for free MMO, MMORPG, MMORTS, Browser Games, MOBA, MMOFPS and more with detailed information, real user reviews, gameplay videos, and giveaways!

Where can I find information for a game?

We designed our site to be game centric. All information regarding a game can be found under the game’s hub page. News articles, reviews, images, videos, forums, can be directly accessed right at the edge of your fingertips. Never again was so easy to find so much information about a game, so quickly.

How can I search for games?

There are numerous ways to search for games. Below are some of the most commonly used :

  • Use the search box at the top right corner of the site to search for any phrase you like. All related information will be available to you.
  • Search by hub category. Click on the game’s main category (Client, Browser or Mobile) located at the top left section of the site to search for games in the specific hub.
  • Custom search. Select the Games option from the main menu to retrieve the entire games list. Then use the filtering widget to narrow down your selection. With custom search you can search for games by:
    • Released date
    • Hub category
    • Genre
    • Developer
    • Publisher
    • Rating

Why some games have two ratings?

We maintain two distinct ratings for every game. The PG Rating and the User Rating. The PG Rating depicts how the game performs in general, whereas the User Rating is how our own community feels about the game. The PG Rating is constantly and automatically adjusted by our proprietary rating engine.

What is PGRE and how safe is it to consider its ratings?

PGRE stands for Pivotal Gamers Rating Engine, our one of the kind – big data enabled – rating engine.

The idea behind our own proprietary rating engine emerged through the need to rate each game not only by our own personal standards but based on how the game actually performs out there. And despite the fact that our editors are top-notch, we all know that a good editorial should always come with its editor’s personal touch.

So what is PGRE? Well essentially PGRE is a highly customized web crawler. We crawl the web to find information about every game appearing on our site. We gather all the information there is, even comments and mentions on blogs, forums and the social web. We then analyze the data and calculate Key Performance Indicators (KPIs) about each game such as, rates from other sites, its player base, trends, positive and negative reactions to it, how often it gets updated, our own rate of course, just to mention a few. Finally we feed all those KPIs to our proprietary algorithm to calculate the overall rate.

We like to believe that our rating engine is nothing like you have ever experienced from a free online gaming community, or any other gaming community for that matter. Be certain that our rates represent how the world sees and feels about a game and not just only us.

Can I submit a review for a game?

Yes you can! At the game’s main hub page resides a sidebar widget where you may rate and submit your review by clicking on the “Write A Review” button. In order to maintain high quality, we have very strict rules about how our editorials should be written. So in order for your user review to be accepted and published you should follow the rules for writing your review in detail.

Can I follow my favorite games?

Yes you can! Register here for FREE and start following the games that you like.

I want to write about games. Can I join your team?

Are you an experienced news writer or a video producer/director who wants to contribute to Pivotal Gamers? We want to work with you! Constantly being on the lookout for passionate gamers; we encourage you to work with us and hone your writing skills.

Store Questions

What is Pivotal Gamers Shop?

Our shop is a virtual store implemented with one goal in mind. To distribute content to our community for FREE.

How can I purchase items from the PG store?

You can purchase items from our virtual store by spending PGCoins, our virtual currency. For more information on how to earn PGCoins please visit the store page here.

Can I use real money to purchase PGCoins?

No! You can earn PGCoins just for having fun participating in the Pivotal Gamers community.

Can I exchange PGCoins for real money?

No you can’t, not directly that is; meaning that every item in our store has a real world value! Furthermore items that are directly connected to real money, such as Bitcoins will be available for purchase.

Can I send my PGCoins to other members?

No! PGCoins transfer mechanics are not supported.

How do I receive a refund?

You can contact us here and ask for a refund. In order for us to consider your request though you should clearly state the reason for us refunding your PGCoins.

Is support included?

Yes! You can contact us here and ask for support.

Can I get banned?

We hate spammers. Our community consists of pure online game fans and its our job to keep it that way! Don’t abuse the community by spamming (lots of useless messages) to receive extra PGCoins. Pivotal Gamers Shop won’t accept orders from spammers, and spam will certainly get you banned.

Ask Us A Question

Didn’t find what you was looking for in the FAQ section?

Support Forum

Visit our support forum where you can communicate with the rest of the community. Search for an existing thread or start a new one and post your question there. Our experienced members will help you find the answer you seek.

Email Us

Whilst we try and respond to as many emails as possible, please be aware that we currently receive a large influx of emails daily, we cannot guarantee that we will be able to reply to you, but we do read all correspondence.

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